"Verizon's privacy practices present a moderate to high risk due to extensive data collection, including sensitive information, and sharing with affiliates for advertising. Users have limited control over their data and vague retention policies raise concerns."
Verizon Wireless Privacy Concerns & Scorecard
Verizon collects a wide range of personal and sensitive data, including location and credit information.
Data is shared within Verizon and with affiliates and service providers for advertising and legal compliance.
Verizon engages in personalized advertising based on collected customer data.
Data retention practices are vague, stating data is kept as long as necessary.
Users can opt out of certain data uses, but the options may not be comprehensive.
No recommended actions at this time.
Automate your privacy
Connect your accounts to TrueTerms to automate these privacy actions and monitor policy changes.
Terms of Service Updates
Arbitration clause removed from website terms
The OLD version contained Section 2 requiring arbitration for disputes arising from website use, incorporating the customer agreement's arbitration provisions. The NEW version completely omits this arbitration requirement, potentially allowing users to pursue litigation instead of mandatory arbitration.
Effective: September 8, 2026
Security liability disclaimers removed
The OLD version explicitly stated that users assume all risk for online security breaches and that services are provided 'AS IS' without warranties. The NEW version removes these broad liability disclaimers, potentially increasing Verizon's liability exposure for security failures and system performance issues.
Effective: September 8, 2026
Termination provisions modified
The OLD version gave Verizon broad rights to suspend/end service 'for any operational or governmental reason' without notice. The NEW version requires Verizon to exercise discretion in suspending accounts and allows users to terminate by ceasing use, providing more user control over account status.
Effective: September 8, 2026
Why We Analyzed Verizon Wireless
TrueTerms automatically audits privacy policies and data practices using advanced machine learning to keep you informed and protected. This scorecard is based on the latest available public terms of service and privacy policies as of 2026.