"Atlassian's privacy practices present a high risk due to extensive data collection, including sensitive information, and significant sharing with third parties. The use of third-party tracking for advertising further exacerbates privacy concerns."
Atlassian (atlassian.net) Privacy Concerns & Scorecard
Atlassian collects a wide range of personal data, including sensitive information such as geolocation data and billing information.
Data is shared extensively with third-party service providers, partners, and for compliance with laws, which raises concerns about user privacy.
Atlassian employs third-party tracking technologies for advertising and analytics, including cross-context behavioral advertising.
Data retention practices are vague, with information retained as long as necessary without a clear deletion mechanism.
While users can opt out of certain disclosures and targeted advertising, the lack of clarity in the policy raises concerns about user rights.
No recommended actions at this time.
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Terms of Service Updates
Different legal entity and service operator
The previous agreement was with Sykora IT s.r.o., a Czech company licensing Jira apps. The new agreement is with Arizona State University operating a research data repository. Users are subject to entirely different organizational policies, support structures, and legal jurisdictions.
Effective: September 28, 2026
Complete replacement of Terms of Service document
The entire terms of service has been replaced. The previous version was a EULA for USU Service Management Connector for Jira (a third-party app vendor agreement by Sykora IT s.r.o.). The new version is ASU Research Data Repository General Terms of Use governing a research data management platform. These are fundamentally different services with different operators, scopes, and legal frameworks.
Effective: November 18, 2020
Introduction of Data Use Agreement license option
The new ToS introduces a 'Data Use Agreement' as a legally-binding license contract between Depositors and Downloaders of datasets. This represents a new licensing mechanism not present in the previous Jira app agreement, giving depositors control over data usage restrictions.
Effective: November 18, 2020
Why We Analyzed Atlassian (atlassian.net)
TrueTerms automatically audits privacy policies and data practices using advanced machine learning to keep you informed and protected. This scorecard is based on the latest available public terms of service and privacy policies as of 2026.