"Zoho presents a moderate-to-high privacy risk profile (56/100) comparable to Netflix/Spotify tier, driven by extensive collection of sensitive data including financial information, device access, and behavioral tracking, combined with broad sharing across multiple third-party categories without granular user controls. While Zoho explicitly does not sell data for advertising or use intrusive third-party cookies, the retention of social media data post-deletion, employee access to communications, and persistent backup retention create significant exposure risks. The policy's reliance on vague retention language, limited data subject rights outside EEA, and inability to opt out of essential communications further restrict user control and transparency."
zohocorp Privacy Concerns & Scorecard
Collection of data from third-party sources without explicit user consent, including referral partners, authentication providers, and social media integration.
Limited control over collection of service data including employee and customer information accessed by Zoho staff for manual verification and support.
Data shared with multiple categories of third parties including marketplace developers, reselling partners, and service providers with varying levels of oversight and separate privacy policies.
Data retention periods are vague for account data ('as long as required for stated purposes') and extended backup retention creates persistent data exposure.
Do Not Track signals are explicitly ignored, limiting user ability to opt out of behavioral tracking at the browser level.
No recommended actions at this time.
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Why We Analyzed zohocorp
TrueTerms automatically audits privacy policies and data practices using advanced machine learning to keep you informed and protected. This scorecard is based on the latest available public terms of service and privacy policies as of 2026.