"Zendesk's privacy practices present a high risk due to extensive data collection, including sensitive information, and significant sharing with third parties for marketing and advertising purposes. The vague data retention policy further exacerbates these concerns."
Zendesk Privacy Concerns & Scorecard
Zendesk collects a wide range of data types, including sensitive personal data.
Data is shared extensively with various third parties, including service providers and marketing partners.
Zendesk employs multiple tracking technologies and shares data with advertising partners.
Data retention practices are vague, with no clear period specified.
Users have limited options for opting out and managing their data.
No recommended actions at this time.
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Terms of Service Updates
Tax Governance URL Format Changed
The 'Tax Governance and Disclosures' link changed from a direct S3 PDF URL to a relative internal URL path. This appears to be a structural change rather than a substantive policy change, but users should verify the new link resolves correctly.
Effective: October 9, 2026
Why We Analyzed Zendesk
TrueTerms automatically audits privacy policies and data practices using advanced machine learning to keep you informed and protected. This scorecard is based on the latest available public terms of service and privacy policies as of 2026.