"Zendesk's privacy practices present a high risk due to extensive data collection, including sensitive information, and significant sharing with third parties for marketing and advertising purposes. The vague data retention policy further exacerbates these concerns."
zendesk Privacy Concerns & Scorecard
Zendesk collects a wide range of data types, including sensitive personal data.
Data is shared extensively with various third parties, including service providers and marketing partners.
Zendesk employs multiple tracking technologies and shares data with advertising partners.
Data retention practices are vague, with no clear period specified.
Users have limited options for opting out and managing their data.
No recommended actions at this time.
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Why We Analyzed zendesk
TrueTerms automatically audits privacy policies and data practices using advanced machine learning to keep you informed and protected. This scorecard is based on the latest available public terms of service and privacy policies as of 2026.