Terms of Service Change History

The new version introduces a separate liability limit for continuous services (VPS/software), capping liability at 6 months of fees instead of the single order amount. This significantly reduces liability exposure for ongoing service disputes and represents a material shift in risk allocation for business customers purchasing recurring services.

Effective: October 16, 2026

The previous version allowed disputes to be resolved in the district court of the customer's domicile in Finland or through the Consumer Disputes Board. The new version mandates disputes be resolved in the District Court of Lahti specifically, removing forum flexibility for customers outside that jurisdiction.

Effective: October 16, 2026

The new version explicitly states 'This is business-to-business trade' and removes consumer protections (14-day withdrawal right). The platform now targets only business customers and traders, excluding individual consumers who were previously served. This is a fundamental business model shift with major implications for affected user bases.

Effective: October 16, 2026

New terms explicitly disclose that product descriptions, information, and prices are AI-drafted and reviewed by humans. Vaivatta reserves the right to correct 'obvious errors' in prices or product information and may decline/cancel orders based on erroneous pricing, shifting liability for AI errors to customers.

Effective: October 16, 2026

The new B2B terms explicitly state 'Non-defective products are not accepted for return,' whereas the old B2C version offered individual case review for quality concerns. This removes discretionary accommodation for dissatisfied customers and establishes a no-return policy for compliant products.

Effective: October 16, 2026