"Topmate exhibits high privacy risk (score: 68) comparable to mainstream ad-supported platforms. The service collects extensive personal data including financial information, social media profiles with friends lists, device fingerprinting, and AI product inputs, then shares this data with AI providers (OpenAI), payment processors, and third-party advertisers for behavioral tracking across websites. Critical concerns include aggressive marketing contact despite privacy preferences, indefinite data retention in backup systems even after deletion, and explicit statements that user privacy rights are 'not absolute' and may be declined by the company."
topmate Privacy Concerns & Scorecard
User content and AI product inputs shared with OpenAI and other AI service providers without explicit limitations on training use or retention by third parties
Extensive collection of sensitive personal data including financial information (payment instrument numbers, security codes), social media profiles with friends lists, location data, device fingerprinting, and AI product inputs/outputs without clear limitations on use
Account deletion does not guarantee comprehensive data deletion; data retained in backup systems and for legal/fraud prevention purposes indefinitely
Data retained indefinitely for fraud prevention, troubleshooting, investigations, legal enforcement, and compliance even after account termination
Cross-site behavioral tracking and retargeting through cookies, web beacons, and pixels for analytics and targeted advertising purposes across third-party websites
No recommended actions at this time.
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Data Collection & Tracking
Personal Information Collected
Account creation, authentication, identity verification, and customer support
Payment processing for services
Account integration, auto-DM automation, social authentication, and enabling social selling features
Profile completion and professional context
Technical support, troubleshooting, and analytics
Analytics, fraud prevention, and service personalization
Service improvement, analytics, and marketing
AI service operation and potential training
Analytics, advertising, personalization, and session management
Cross-Platform Tracking
Topmate uses Google Analytics, third-party tracking pixels and cookies, and cross-site advertising pixels to track your browsing behavior across other websites and apps for behavioral targeting and ad retargeting purposes. Instagram data is accessed via Meta API and linked to your Topmate profile, enabling tracking across the Instagram and Topmate ecosystems.
Tracking Methods:
Cookies
First-party cookies for site functionality and third-party cookies placed by analytics and advertising networks to track behavior across websites
Web Beacons & Pixels
Invisible tracking pixels used by third parties to monitor user activity on Topmate and other websites for advertising and analytics purposes
Google Analytics
Third-party analytics tracking user interactions, referral sources, and browsing patterns across Topmate services
Social Media API Login
Facebook, X, and Instagram authentication and data access that enables collection of profile information, friends lists, and social connections
Device Fingerprinting
Automatic collection of device characteristics (IP, OS, browser, hardware identifiers) to create unique device profiles for cross-device tracking
AI & Data Training
topmate uses your content to train AI
Below is what's used and how (if at all) you can object.
What Content Is Used
AI Product Inputs and Outputs
All user-generated prompts, responses, and content created through Topmate's AI features
How to Object
- 1
Contact support@topmate.io and request to opt out of AI product processing. Specify that you do not want your inputs, outputs, or any content used for AI service provider training or other purposes.
Why We Analyzed topmate
TrueTerms automatically audits privacy policies and data practices using advanced machine learning to keep you informed and protected. This scorecard is based on the latest available public terms of service and privacy policies as of 2026.