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shopify — Recommended Actions

All 4 privacy actions we recommend, grouped by category and prioritized by risk.

Privacy Controls(4)

Recommended Actions

Merchant store deactivation

  1. 1Log in to your Shopify admin as the store owner.
  2. 2Go to Settings > Plan.
  3. 3Click 'Deactivate store'.
  4. 4Select a reason for deactivation and click 'Continue'.
  5. 5Follow the remaining prompts to confirm and complete the deactivation. Your subscription will be cancelled at the end of the current billing cycle.
Access Settings

Customer data erasure deactivated store

  1. 1Deactivate your Shopify store via Settings > Plan > Deactivate store in your Shopify admin.
  2. 2After deactivation, contact Shopify Support to request erasure of all customer personal data from the deactivated store.
  3. 3Note that only the store owner can submit this request; staff members cannot do so on the owner's behalf.
  4. 4Customer personal data will be erased within 14 days of the completed request. If you change your mind, contact Shopify Support again before the 14-day window closes.
Access Settings

Shop app marketing opt out

  1. 1Open the Shop app on your mobile device.
  2. 2Go to the Account tab.
  3. 3Tap 'Privacy and Marketing', then tap 'Marketing Communications'.
  4. 4Turn off Marketing Communications to stop promotional emails and push notifications while keeping order tracking active.
Access Settings

Merchant personal data erasure

  1. 1Deactivate all Shopify stores and accounts associated with your email address before requesting erasure.
  2. 2Go to the Shopify Privacy Controls at https://privacy.shopify.com.
  3. 3Click 'Erase my data' and follow the prompts, confirming that all accounts are closed.
  4. 4Allow up to 30 days for Shopify to process the erasure request.
Access Settings

Automate your privacy

Connect your accounts to TrueTerms to automate these privacy actions and monitor policy changes.