"ShipStation's privacy practices present a high risk due to extensive data collection, including sensitive information, and broad sharing with third parties for advertising and analytics. The vague data retention policies further exacerbate these risks."
ShipStation Privacy Concerns & Scorecard
Extensive collection of personal and sensitive data types.
Data is shared with numerous third parties, including service providers, analytics companies, and government agencies.
Use of targeted advertising and sharing of personal information with third-party advertising platforms.
Data retention policies are vague, allowing for indefinite retention under broad terms.
Users have some opt-out options, but the mechanisms are not clearly defined.
No recommended actions at this time.
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Terms of Service Updates
LTL Freight Services Added to Platform
ShipStation has expanded its service offerings to include LTL (Less Than Truckload) freight shipping alongside parcel services. The new version explicitly mentions support for 50+ LTL freight carriers and adds dedicated LTL freight features to all customer tiers (Small Business, Mid-size, and Enterprise), representing a material expansion of available shipping methods and carrier options.
Effective: September 10, 2026
New LTL Freight Product Feature
A new dedicated product feature 'LTL Freight' has been added to the ShipStation products section, allowing users to book, compare, and track LTL freight in the same platform as parcel shipping without requiring a separate tool or login. This consolidates freight and parcel management into a single unified interface.
Effective: September 10, 2026
APIs Extended to Support LTL Freight Orders
The Fulfillment APIs description has been updated to explicitly state they now support 'consolidating parcel and LTL freight orders' in addition to previous capabilities. This indicates that developers and enterprise users can now automate workflows that handle both parcel and freight shipments.
Effective: September 10, 2026
Why We Analyzed ShipStation
TrueTerms automatically audits privacy policies and data practices using advanced machine learning to keep you informed and protected. This scorecard is based on the latest available public terms of service and privacy policies as of 2026.