"PluginHive operates as a Shopify app collecting extensive order and customer data (payment info, shipping addresses, carrier account details) that is shared with payment processors and shipping carriers via APIs. While the company explicitly does not sell personal data and provides user opt-outs for marketing, the 60-day retention window for sensitive shipping data and vague data retention language create moderate privacy risks typical of e-commerce logistics platforms."
pluginhive Privacy Concerns & Scorecard
PluginHive collects extensive personal and business data including customer addresses, contact details, payment information, and shipping/logistics data. The breadth of collected data (23+ data types) includes sensitive information like end-customer addresses and carrier account details.
Customer data is shared with shipping carriers via APIs and with payment processors (Shopify, Stripe, PayPal, RazorPay) without explicit per-transaction consent mechanisms. While PluginHive states they do not sell data, the API-based sharing with carriers creates meaningful third-party exposure.
PluginHive uses cookies and web beacons for tracking service usage and collects information for marketing purposes when consent is obtained. Users can control cookies via browser settings but marketing tracking is enabled by default.
eCommerce order details (including customer shipping and address information) are retained for up to 60 days after order completion before permanent deletion. This extended retention period for sensitive shipping data creates unnecessary exposure risk.
While PluginHive provides opt-out options for marketing communications and allows data access/deletion requests, the policy contains vague language around data retention ('as long as necessary') and does not guarantee immediate deletion upon account termination. International data transfers to the US are mentioned without clear safeguards beyond standard contractual clauses.
No recommended actions at this time.
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Data Collection & Tracking
Personal Information Collected
Account creation, communication, and service provision
Business operations, tax compliance, and shipping
Order fulfillment and shipment processing
Payment processing and billing
Service delivery and analytics
Shipment processing and tracking
Order processing and inventory management
Cross-Platform Tracking
PluginHive does not track users across multiple websites or apps. Tracking is limited to first-party cookies on the PluginHive app within Shopify and web beacons for measuring usage within the service itself.
Tracking Methods:
Cookies
First-party cookies used to collect information about service usage within the PluginHive app and retain user preferences
Web Beacons
Web beacons (pixel tags) used to measure service usage and collect analytics; users can control via browser settings
AI & Data Training
pluginhive does not train AI on your content
Based on their public policy, your content is not used to train AI models.
How to Object
No opt-out available
This service does not currently provide a public way to opt out of AI training.
Why We Analyzed pluginhive
TrueTerms automatically audits privacy policies and data practices using advanced machine learning to keep you informed and protected. This scorecard is based on the latest available public terms of service and privacy policies as of 2026.