"Justworks presents a moderate-to-high privacy risk profile (48/100) typical of HR/payroll services combined with behavioral advertising. The service collects sensitive financial and employment data as required for core operations, but also implements third-party ad tracking pixels and shares data with advertising networks beyond what payroll processing requires. Limited transparency on opt-out mechanisms and data retention policies compounds privacy concerns."
justworks Privacy Concerns & Scorecard
Financial and employment data collected as core to payroll and HR services
Data shared with third-party service providers including payment processors, tax authorities, and compliance partners
Website uses targeted advertising with tracking pixels from Facebook, Amazon Ads, and other ad networks for cross-site behavioral tracking
Data retention periods not clearly specified in available policy segments; standard HR record retention likely applies but not explicitly detailed
Limited transparency on ad opt-out mechanisms; storage preferences option mentioned but details not provided
No recommended actions at this time.
Automate your privacy
Connect your accounts to TrueTerms to automate these privacy actions and monitor policy changes.
Data Collection & Tracking
Personal Information Collected
Account creation, service delivery, communication
Payroll processing and tax compliance
HR records and payroll calculation
Website optimization and targeted advertising
Cross-Platform Tracking
Justworks tracks users across websites and potentially across devices through Facebook Pixel, Amazon Advertising System, and ojrq.net tracking pixels embedded on their website. This enables cross-site behavioral tracking and retargeting for advertising purposes.
Tracking Methods:
Facebook Pixel
Embedded tracking code on Justworks website that follows users across other websites to enable retargeting and behavioral analysis
Amazon Advertising System
Ad network tracking that enables cross-site behavioral tracking and targeted advertising campaigns
ojrq.net Tracking
Third-party tracking domain used for cross-site data collection and advertising purposes
Cookies
First-party and third-party cookies store analytics data and advertising identifiers for personalization and tracking
Terms of Service Updates
Data Retention Policy Added to Account Termination
New language added stating: 'The Company may retain data, including personally identifiable information, for as long as required to fulfill legal and regulatory obligations.' This clarifies the company's right to keep user data after account closure for compliance purposes.
Effective: May 27, 2026
Marketing Banner Added to Terms Page
A promotional banner 'Limited-Time Offer: 3 Months of Free Payroll' was added to the top of the terms page. While this is primarily a marketing element rather than a terms change, it appears in the document structure.
Effective: May 27, 2026
Contact Method Correction in Termination Section
The 'Site Access Termination' section previously had truncated text ('support@ju') which has been corrected to the full email address 'support@justworks.com' in the new version, completing the account closure contact information.
Effective: May 27, 2026
AI & Data Training
justworks does not train AI on your content
Based on their public policy, your content is not used to train AI models.
How to Object
No opt-out available
This service does not currently provide a public way to opt out of AI training.
Why We Analyzed justworks
TrueTerms automatically audits privacy policies and data practices using advanced machine learning to keep you informed and protected. This scorecard is based on the latest available public terms of service and privacy policies as of 2026.