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Terms of Service Change History

Experian

Clarified Account Cancellation Process

The new version explicitly states that users can cancel their account by calling Customer Care at 1-855-962-6943, and may also be able to deactivate paid services online while retaining their account. The previous version did not clearly outline these cancellation options.

Effective: August 31, 2026

Expanded Definition of ECS and Service Providers

The new version explicitly includes 'cloud service providers' as part of ECS's third-party service providers who may access user data. This broadens the scope of entities that may handle user information and credit data beyond what was previously stated.

Effective: August 31, 2026

Written Instructions Authorization for FCRA Compliance

The new version includes expanded language detailing that users provide 'written instructions' under the FCRA for ECS to obtain credit reports and scores on a recurring basis, and explicitly authorizes sharing of information with unaffiliated third parties for credit opportunities. This is more detailed than typical previous disclosures.

Effective: August 31, 2026

Explicit Revision Date Added

The new version includes a prominent 'Revised August 31, 2026' notice at the top, making the effective date of the agreement changes explicit to users.

Effective: August 31, 2026