"Dropbox's privacy practices indicate a moderate risk level, primarily due to extensive data collection and vague data retention policies. The sharing of user information with third parties for support and advertising purposes adds to the risk."
Dropbox Privacy Concerns & Scorecard
Dropbox collects a wide range of user data, including sensitive information such as contacts and usage information.
User data is shared with trusted third parties for customer support and IT services, as well as with other Dropbox Companies.
Dropbox uses cookies and similar technologies for tracking and may engage third-party service providers for advertising purposes.
Data retention policies are vague, stating data is retained as long as necessary without specific durations.
Users can opt out of marketing materials, but there is no mention of data portability or guaranteed data deletion upon account termination.
No recommended actions at this time.
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Terms of Service Updates
New Terms of Service Scheduled for January 1, 2027
Dropbox has added a notice indicating that its Terms of Service will be changing effective January 1, 2027, with a link to review the new terms. This gives users advance notice of upcoming policy changes, though the specific content of those changes is not yet detailed in the current document.
Effective: January 1, 2027
Why We Analyzed Dropbox
TrueTerms automatically audits privacy policies and data practices using advanced machine learning to keep you informed and protected. This scorecard is based on the latest available public terms of service and privacy policies as of 2026.