Terms of Service Change History

New version explicitly includes mandatory arbitration provision with jury trial waiver and class action waiver. This fundamentally changes dispute resolution from potential court litigation to binding arbitration with limited discovery and appeal rights. Users must now resolve disputes through arbitration rather than courts.

Effective: December 1, 2025

New section explicitly addresses CVS App Personal Health Record functionality with detailed disclaimers that health content is not medical advice and should not be used for self-diagnosis or treatment. Added emphasis that only healthcare providers can determine treatment for specific conditions, with new emergency guidance to call 911.

Effective: December 1, 2025

New version includes explicit disclaimer that CVS and its suppliers are not responsible for claims, losses, or damages resulting from use of Services or health information. Added specific disclaimers regarding dietary supplements and FDA evaluation statements, shifting more risk to users.

Effective: December 1, 2025

New version explicitly reserves CVS's right to refuse sales, limit quantities per customer, and refuse service to customers who appear to intend resale of products. This gives CVS broad discretion to deny service without detailed explanation.

Effective: December 1, 2025

New version clarifies that updated agreement terms do not apply to disputes arising prior to the update date. This protects users from retroactive application of new restrictions but also means CVS can change terms going forward with notice.

Effective: December 1, 2025