"Crypto.com exhibits aggressive data collection practices typical of financial services but with significant privacy concerns exceeding industry norms. The service collects extensive sensitive data including biometric identifiers (facial geometry), financial records, government IDs, and political/behavioral information with indefinite retention for active accounts and post-account-closure sharing. Combined with broad third-party sharing to affiliates, advertising platforms, public blockchains, and government agencies alongside cross-site behavioral tracking, this creates compounded privacy exposure comparable to ad-tech platforms but with higher financial and identity theft consequences."
crypto Privacy Concerns & Scorecard
Broad sharing with government and law enforcement agencies and fraud prevention agencies beyond what may be legally required, with limited user consent or notice mechanisms
Comprehensive financial and identity data collection including Social Security Numbers, national identity documents, passports, driving licenses, bank account details, payment card details, and virtual currency accounts
Limited opt-out mechanisms relative to extensive data collection scope; service messages and core functionality communications cannot be opted out of, limiting user control
Marketing profiling creates inferred preference profiles for targeted advertising; affiliates market to users based on transaction history and customer experiences without explicit per-campaign consent
Minimum 5-year retention period mandated by Bank Secrecy Act after relationship ends, with additional indefinite retention for litigation, audit, and compliance purposes
No recommended actions at this time.
Automate your privacy
Connect your accounts to TrueTerms to automate these privacy actions and monitor policy changes.
Data Collection & Tracking
Personal Information Collected
Regulatory compliance, identity verification (KYC/AML), and fraud prevention
Identity verification, account access authentication, and compliance/training purposes
Account management, transaction processing, fraud detection, investment suitability assessment, and regulatory compliance
Account communications, service delivery, fraud prevention (suspicious address changes monitored), and marketing
System security, fraud prevention, technical troubleshooting, and service optimization
Fraud detection, regulatory compliance (geographic restrictions), and service personalization
Risk assessment, compliance evaluation, marketing segmentation, and product/service recommendations
Account verification, fraud prevention, social login integration, and marketing reach
Cross-Platform Tracking
Crypto.com tracks your activity across other websites and applications through cookies and similar tracking technologies. When you visit non-Crypto.com websites, the service collects technical and behavioral data to measure advertising effectiveness and deliver targeted content. This cross-site tracking data is shared with advertising platforms and analytics providers to build profiles of your interests and online behavior.
Tracking Methods:
Cookies & Similar Technologies
First-party and third-party cookies track user behavior on Crypto.com and across other websites to measure advertising effectiveness, deliver targeted content, and build marketing profiles
Web Analytics & Tracking Pixels
Tracking pixels on partner websites and embedded analytics code collect behavioral data to measure campaign effectiveness and create audience segments for targeted advertising
Device Fingerprinting & Identifiers
Technical data (IP, browser, device type, OS) combined to create unique user identifiers for fraud detection and cross-session tracking within Crypto.com
Affiliate & Third-Party Pixels
Data shared with advertising platforms and social media networks that track users across the internet for remarketing and audience building purposes
AI & Data Training
crypto does not train AI on your content
Based on their public policy, your content is not used to train AI models.
How to Object
No opt-out available
This service does not currently provide a public way to opt out of AI training.
Why We Analyzed crypto
TrueTerms automatically audits privacy policies and data practices using advanced machine learning to keep you informed and protected. This scorecard is based on the latest available public terms of service and privacy policies as of 2026.